The Red Practice

The Red Practice 2015-01-21 Person 4 5 0

I have known Dr Jenny Sillick for many years and she is always kind and helpful, as are the other doctors in the practice.

The Red Practice 2015-01-20 Person 2 5 0

The booking and appointments system seems to be fundamentally broken. I went in and was then asked by the doctor to make a follow up appointment 2 weeks later - the front desk couldn't do this as their system doesn't allow it, had to phone up again on a later day to make the appointment. On the follow up, was asked to book a further follow up with the nurse - again, this proved impossible at the desk. Also the on-line booking is almost useless, it only ever has a few times and I always end up having to ring (first thing in the morning as, of course, I can't book an appointment for the next day by phone!) Also both the appointments were half an hour late to be seen by the doctor. When you put all this together, I'd suggest you might get on better by ditching the appointment system altogether and simply going for a turn-up & wait to get seen system - it seems unlikely I'd have been waiting any longer, and could have saved all the time/money/stress for everyone involved with the 'booking' system. The doctors themselves all seen fine, just the system is a mess.

The Red Practice 2015-01-19 Person 4 5 0

I have no problems with the practice in general and always feel in safe hands with Dr Sillick but it is difficult to get an appointment. It is sometimes easier going online ( if appointments are available which is not always the case) as at 8.30 am when the appointments are released it is difficult if not impossible at times to get an appointment over the telephone as it is constantly engaged.

The Red Practice 2015-01-07 Person 2 5 0

A good practice but is very busy and can be very hard to get an appointment at times Most doctors are friendly and helpful

The Red Practice 2014-12-23 Person 4 5 0

All the well established doctors here (over 5 year service) and some of the more recent ones are good listeners, frequently come up with clear diagnosis, and have very good patient communication skills. They are involving, explain the broad reasons leading to the diagnosis or referrals, and do not make the patient feel under time pressure, which inevitably exists in all appointments. I have found one or two newer doctors to be at variance with some of the above, which seems at odds with the caring nature of their profession. A senior doctor should brief them about the prevailing culture at the practice. Finally the telephone appointments system is frequently a nightmare with phones constantly engaged, and at times, even when talking to a receptionist, one can lose an available appointment slot because multiple receptionists are attempting to book the same slot! In the long run, a solution has to be found to allow appointments up to two days ahead.